At TARGET FIFTY our priority is excellent customer service. With our unique Key Performance Indicators (KPI’s) questionnaire given to every customer on completion of a job, we are able to constantly monitor both the management’s and the workforce’s performance in the following areas:
This helps us to identify any areas where we can improve and develop.
TARGET FIFTY will only use carefully selected, professional, qualified tradesmen and tradeswomen. We believe happy staff are a vital part of our business. So whether we are nurturing an apprentice or working with an experienced mature tradesman, we will value and respect our staff.
Where appropriate, for example, when working in schools or nurserys, our workforce will be DBS checked. This will also apply to our domestic and commercial services teams.
We pride ourselves on our honesty and transparency. We provide our clients with a tailored schedule of charges indicating our pricing structure for our emergency call out work, so there are no nasty surprises on your invoice. The schedule of charges will also be used as the basis of any agreement on rates for work and contracts entered into under a Service Level Agreement. We will actively encourage the use of a Service Level Agreement to ensure we understand and met our clients specific needs.
With total organisation from the top, rest assured that you and your home, business, portfolio or the needs of your clients are in good hands with TARGET FIFTY.